Returns & Refunds

Return & Refund Policy

At Ottomotive, we focus on delivering reliable, high-quality automotive essentials. If something isn’t right, we’re here to help.

Eligibility for Returns

You can request a return within 15 days of delivery if:

• The item is defective or damaged.

• You received the wrong product.

• The product is not as described.

• The item has a functional issue.

Products must be returned in their original condition with all accessories, packaging, and tags.

Non-Returnable Items

For safety and hygiene reasons, certain electronic items or used accessories may not qualify for return unless defective.

Refund Options

Once your return is received and inspected, we’ll provide one of the following:

• Full refund to your original payment method.

• Cash refund (for Cash on Delivery orders).

• Replacement for the same item, if available.

Refund Processing Time

Refunds typically take 3 to 7 business days after approval. Bank refunds may vary based on your provider.

Return Shipping

If the product is defective, damaged, or incorrect, we cover the return shipping cost.
If the return is due to a change of mind, the return shipping cost may be deducted from the refund.

How to Request a Return

Contact us with your order number and issue details:
ottomotiveofficial@gmail.com

Damaged or Missing Items

If your order arrives damaged or incomplete, notify us within 24 hours with photos or video. We’ll resolve it quickly.

Cancellations

Orders can be cancelled within 2 hours of placing them. Once shipped, cancellations are not possible.